Privacy Policy
Effective Date: 9-1-2013
Best PC Repair LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our services, visit our website, or interact with us in any other way, including through SMS communications.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Personal Identifiable Information (PII):
- Name
- Email address
- Phone number
- Mailing address
- Payment information (e.g., credit/debit card details)
- Technical Information:
- IP address
- Browser type and version
- Device information
- Cookies and tracking technologies
- Service-Related Information:
- Device details for repairs
- Service history
- Communication records (e.g., emails, SMS, or support chats)
- Other Voluntarily Provided Information:
- Any additional information you provide when contacting us for support or inquiries.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide, operate, and maintain our services.
- To process payments and complete transactions.
- To send service-related notifications, including order updates and appointment confirmations.
- To send SMS notifications regarding service updates, promotional offers, and important notices.
- To improve our services and customer support.
- To respond to customer inquiries and resolve issues.
- To send promotional materials and special offers (if you have opted in).
- To comply with legal and regulatory requirements.
- To prevent fraudulent activities and enhance security.
3. SMS Communications
When you opt-in to receive SMS messages from Best PC Repair LLC, you agree to the following terms regarding the collection and use of your personal information for SMS communications:
- Purpose of SMS Messages:
- To provide service updates, appointment reminders, special promotions, and important notifications.
- Message Frequency:
- Message frequency varies based on service needs and promotional campaigns.
- Opt-In and Consent:
- By providing your phone number and opting in, you consent to receive SMS messages related to our services. Your SMS opt-in status will not be shared with third parties for non-service-related purposes.
- Opt-Out Information:
- You may opt out of SMS communications at any time by replying “STOP” to any message received.
- Message and Data Rates:
- Standard message and data rates may apply based on your mobile carrier plan.
- Customer Support:
- For help or inquiries regarding SMS communications, contact us at [email protected] or call 877-203-2963.
4. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
- Service Providers: We may share information with third-party vendors who assist us with operations such as payment processing, customer support, and IT infrastructure.
- Legal Compliance: We may disclose your information if required by law, subpoena, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
- With Your Consent: We may share your information with third parties when you explicitly provide consent.
5. Data Retention
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Unclaimed devices and associated personal information may be subject to our Storage Fees for Unclaimed Devices policy.
6. Security of Your Information
We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:
- Secure payment processing.
- Encrypted data storage.
- Restricted access to personal information.
Despite our efforts, no security system is completely impenetrable, and we cannot guarantee the absolute security of your information.
7. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access and Correction: You may request access to the personal data we hold and request corrections if necessary.
- Opt-Out of Marketing Communications: You can unsubscribe from promotional emails and SMS by following the instructions in our messages or contacting us at [email protected].
- Cookie Preferences: You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. These include:
- Essential Cookies: Necessary for website functionality.
- Analytical Cookies: Help us analyze usage patterns to improve our website.
- Marketing Cookies: Used to deliver targeted advertising based on your interests.
You can manage cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage users to review the privacy policies of external sites they visit.
10. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that personal information from a child has been collected, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us at:
Best PC Repair LLC
Email: [email protected]
Phone: 877-203-2963
By using our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for choosing Best PC Repair LLC!