Privacy Policy


Privacy Policy
Effective Date: 09/01/2013

This Privacy Policy describes how Best PC Repair LLC (“we,” “our,” or “us”) collects, uses, shares, and protects the personal information of clients and visitors who interact with our services. This policy complies with all applicable state and federal data privacy laws, including but not limited to the TCPA, CAN-SPAM Act, and the Missouri Merchandising Practices Act.

1. Information We Collect
We may collect the following types of personal information when you interact with us:

Personal Identifiable Information (PII):

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (e.g., credit/debit card details)

Technical Information:

  • IP address
  • Browser type and version
  • Device information
  • Cookies and tracking technologies

Service-Related Information:

  • Device details for repairs
  • Service history
  • Communication records (e.g., emails, SMS, or support chats)

Other Voluntarily Provided Information:

  • Any additional information you provide when contacting us for support or inquiries

2. How We Use Your Information
We use the information collected for the following purposes:

  • To provide, operate, and maintain our services
  • To process payments and complete transactions
  • To send service-related notifications, including order updates and appointment confirmations
  • To send SMS notifications regarding service updates, promotional offers, and important notices
  • To improve our services and customer support
  • To respond to customer inquiries and resolve issues
  • To send promotional materials and special offers (if you have opted in)
  • To comply with legal and regulatory requirements
  • To prevent fraudulent activities and enhance security

3. SMS Communications
When you opt in to receive SMS messages from Best PC Repair LLC, you agree to the following terms:

Purpose of SMS Messages:

  • To provide service updates, appointment reminders, special promotions, and important notifications

Message Frequency:

  • Message frequency varies based on service needs and promotional campaigns

Opt-In and Consent:

  • By providing your phone number and opting in, you consent to receive SMS messages related to our services. Your SMS opt-in status will not be shared with third parties for non-service-related purposes

Opt-Out Information:

  • You may opt out of SMS communications at any time by replying “STOP” to any message received

Message and Data Rates:

  • Standard message and data rates may apply based on your mobile carrier plan

Customer Support:

  • For help or inquiries regarding SMS communications, contact us at [email protected] or call (877) 203-2963

4. Consent and Communication Authorization
By submitting any contact form, scheduling a service, or otherwise interacting with Best PC Repair LLC, you consent to:

  • The collection and use of your data for service and communication purposes
  • Receiving transactional and informational emails and/or SMS messages

Consent Authorization: Consent is obtained via:

  • Website or online service forms
  • In-person or digital check-in forms
  • Verbal agreement in-store or during phone calls

Consent remains valid until explicitly revoked. You may opt out at any time by emailing [email protected] or replying “STOP” to SMS.

5. Information Sharing & Third Parties
We do not sell or rent client information. We may share data only with:

  • Service partners necessary to fulfill contracted work (e.g., courier services, authorized parts suppliers)
  • Legal authorities when required by law
  • Payment processors and IT systems supporting our operations (e.g., invoicing or CRM platforms)
  • With your explicit consent

6. Data Security
Best PC Repair LLC uses industry-standard security measures to protect data from unauthorized access, misuse, or disclosure. These include:

  • Secure payment processing
  • Encrypted data storage
  • Restricted employee access to personal information

Despite our efforts, no security system is completely impenetrable, and we cannot guarantee absolute security.

7. Data Retention
Client information is retained only as long as necessary to:

  • Fulfill service history and warranty obligations
  • Meet accounting and legal documentation standards
  • Support client relationship management

Clients may request deletion of their records in accordance with state data rights laws, unless records are required to be kept by law. Unclaimed devices and associated personal information may be subject to our Storage Fees for Unclaimed Devices policy.

8. Your Rights & Choices
You have certain rights regarding your personal information, including:

  • Requesting access to or deletion of your stored data
  • Opting out of marketing communications
  • Correcting or updating inaccurate contact information
  • Managing cookie preferences via browser settings
  • Withdrawing consent for communications at any time

9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. These include:

  • Essential Cookies: Necessary for website functionality
  • Analytical Cookies: Help us analyze usage patterns to improve our website
  • Marketing Cookies: Used to deliver targeted advertising based on your interests

You can manage cookie preferences through your browser settings.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage users to review the privacy policies of external sites they visit.

11. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that personal information from a child has been collected, we will take steps to delete such information promptly.

12. Changes to This Policy
This Privacy Policy may be updated at any time. Continued use of services implies agreement with the most current version. Updates will be posted at www.bestpcrepair.com/policy or sent via email if applicable.

Contact Information
Best PC Repair LLC
12166 Old Big Bend Rd, Suite 303
Kirkwood, MO 63122
📞 (877) 203-2963
📧 [email protected]

By using our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for choosing Best PC Repair LLC!